Return & Refund Policy
We want you to love your jewelry. If you are not fully satisfied with your purchase, we offer a clear and simple return process.
1. Return Eligibility
We accept returns within 7 days of the delivery date.
To be eligible for a return:
-
The item must be unused, unworn, and kept in original condition
-
All tags, packaging, and accessories must be intact
-
Proof of purchase (receipt or order number) is required
Returns sent without approval may be rejected.
2. Exchange Policy
Exchanges are accepted within 10 days of receiving your order.
Exchange requests depend on item availability.
If the requested item is out of stock, customers may choose a different product or opt for a refund.
3. Return Instructions
To start a return or exchange:
-
Contact us via email or phone
-
Our support team will provide:
-
A return authorization
-
Instructions and return address
-
-
Ship items back using a trackable method
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
4. Refund Processing Time
Once we receive and inspect your returned item, your refund will be processed within:
-
5–10 business days
Refunds are issued to the original method of payment.
Please allow additional time depending on your bank or card issuer.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours with photos.
We will quickly arrange a replacement or refund.
6. Non-Returnable Items
For hygiene and safety reasons, certain items may be non-returnable.
This will always be clearly noted on product pages.
7. Contact Information
For all return and refund inquiries, contact us at:
Phone: 937-769-7388
Email: contact@fronza.store
Address: 7791 NW 46th St Suite 206, Doral FL 33166, United States